Thank you for shopping at AURA STORE. We’re committed to providing you with a smooth shopping experience — from order placement to delivery and beyond. Please review the following policy for details on shipping, returns, and refunds.
1. Shipping Locations
We currently ship to:
Domestic: United Arab Emirates
International: All countries
If your location is not listed, please contact us at 📧 Support@aurastore.ltd to confirm availability.
2. Order Processing
Orders are processed within 1 business days (excluding weekends and holidays).
During high-demand or sale periods, processing may take slightly longer.
3. Shipping Methods & Delivery Times
We provide Free Delivery Order Above $50 and its Delivered within 2-3 business days.
Delivery times may vary depending on your location, customs clearance, and courier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order weight and location.
Free shipping is available for orders over $50 (if applicable).
5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email.
You can track your package on our website or through the carrier’s tracking page.
6. Lost, Stolen, or Delayed Shipments
We are not responsible for packages marked as “delivered” by the carrier.
For lost or delayed packages, please contact the shipping carrier first.
Please ensure all shipping details are correct before completing your order.
We are not responsible for failed deliveries due to incorrect or incomplete addresses.
8. Order Changes & Cancellations
Orders can be modified or canceled within 1 hour after purchase.
Once an order has been shipped, it cannot be changed or canceled.
9. Returns Due to Failed Delivery
If a package is returned to us because of an incorrect address or failed delivery, we’ll contact you to arrange reshipment. Additional shipping fees may apply.
Refund & Return Policy
We want you to love your purchase. If you are not completely satisfied, we offer easy returns and refunds under the following terms:
1. Eligibility for Returns
You may request a return if:
The item is returned within 30 days of delivery.
The item is unused, unworn, and in its original packaging with tags attached.
2. How to Request a Return
Email us at Support@aurastore.ltd with your order number, reason for return, and photos (if applicable).
Once approved, we’ll provide return instructions.
Ship the item back using a trackable shipping method.
The buyer is responsible for return shipping costs unless the return is due to our error.
3. Refund Process
Once your return is received and inspected, we’ll notify you via email.
Approved refunds will be processed within 5–10 business days to your original payment method.
Shipping fees are non-refundable, unless the return is due to our error.
4. Exchanges
We replace defective or damaged items at no extra cost.
If you need an exchange, please contact us within 10 days of receiving your order.
5. Damaged or Incorrect Items
If you receive a defective or wrong item, contact us within 10 days of delivery with clear photos, and we’ll send a replacement or issue a refund.
6. Late or Missing Refunds
If your refund hasn’t been received after the stated time:
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Terms & Conditions
Welcome to [AURA STORE LTD]! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to these terms.
1. General Terms
1.1. By using this website, you confirm that you are at least the age of majority in your country or have given us consent to allow any of your minor dependents to use this site. 1.2. We reserve the right to refuse service to anyone for any reason at any time. 1.3. Prices and availability of products are subject to change without notice.
2. Orders & Payments
2.1. All orders are subject to acceptance and availability. 2.2. We accept payment via [Visa, Master, American Express, JCB, and others ]. By providing payment details, you confirm that you have the right to use them. 2.3. If an order is suspected of fraud, we reserve the right to cancel it.
3. Shipping & Delivery
3.1. Shipping times are estimates and not guarantees. Delays may occur due to unforeseen circumstances. 3.2. Customers are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses. 3.3. International orders may be subject to customs fees or taxes, which are the buyer’s responsibility.
4. Returns & Refunds
4.1. We accept returns within [30] days of delivery, provided items are unused and in original packaging. 4.2. Refunds will be processed within [10] days after receiving the returned item. Shipping costs are non-refundable..
5. Intellectual Property
5.1. All content on this website (text, images, logos) is the property of [AURA STORE LTD] and cannot be used without permission. 5.2. Unauthorized use of our intellectual property may result in legal action.
6. User Conduct
6.1. You agree not to use our website for any unlawful or prohibited purposes. 6.2. You must not transmit viruses, malware, or any code that may harm the website or users.
7. Limitation of Liability
7.1. We are not responsible for any damages arising from the use of our website or products. 7.2. We do not guarantee that the website will always be secure or error-free.
8. Changes to Terms
8.1. We reserve the right to update these Terms & Conditions at any time without prior notice. 8.2. It is your responsibility to review this page periodically for updates.
9. Governing Law
9.1. These terms are governed by the laws of [UNITED STATE/CALIFORNIA]. Any disputes will be resolved in the appropriate courts of [1234 Sunset Blvd, Los Angeles, CA 90026].
